Frequently Asked Questions
I will try to cover some of the questions I am most often asked below. If you still have any questions or concerns, feel free to get in touch.
What payment methods do you accept?
We accept payment through Paypal to the account: traciesrockstargeckos@gmail.com.
Paypal enables for the secure use of credit, or debit cards. We do not cover paypal fees, they will be added to your balance.
Do you accept payment plans?
Rockstar Geckos offers payment plans for geckos over $150. Payment plans are set up over a 30-Day period, during which time the animal(s) will be placed ”On Hold” for the buyer and will not be eligible for purchase by other potential buyers.
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Any available animal(s) may be placed on a 30-Day hold upon receipt of a 25% non-refundable deposit of the total (including shipping charges if applicable). Upon confirmation of a deposit being received by us, from the buyer, the animal(s) will officially be marked “On Hold”, and we will no longer entertain offers to purchase the animal(s), even if a potential buyer offers a higher purchase price.
What is included with my online purchase?
When you purchase from Rockstar Geckos you know that you are getting a healthy animal backed by a guarantee.
If you purchase a gecko produced by Rockstar Geckos, you will receive all background and lineage information.
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You also get us. We are here for you before, during, and after your purchase to answer any questions you may have.
How do you ship live animals?
Shipping is done through FedEx via Reptiles2you.com priority overnight service, anywhere within the lower 48 states at the buyer’s expense.
Shipping is always free!
Is shipping safe?
Shipping is very safe. Live reptiles are shipped everyday.
All of our animals are packaged well. We only ship when temperatures and weather are safe to do so. The health and safety of our animals is as important to us as it is to you.
How do I schedule shipping?
Please contact us to schedule shipping.
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After you contact us we will check weather conditions and work with you to schedule a convenient time for you to receive your animals.
Where are you located?
Rockstar Geckos is located in Summit Hill PA.
For more in depth information on our terms of service, please checkout the TOS page.